Medical answering
services
Never miss a patient call again. Our medical answering services ensure your practice stays connected—after hours, on weekends, and even holidays—with professional, HIPAA-compliant support. Whether you’re a small clinic or a large healthcare facility, we handle calls with care, document interactions in your EMR, and triage urgent cases so you can focus on patient care.
Why Choose Our Medical Answering Services?
1. 24/7 Call Coverage – Even After Hours
Patients need care at all hours. Our medical answering service acts as an extension of your team, ensuring:
✅ No missed calls – Every patient reaches a live voice, not voicemail.
✅ Holiday & weekend support – Cover gaps when your staff is off.
✅ Urgent triage – Calls are screened and escalated appropriately.
2. Seamless EMR Integration & Task Management
We don’t just answer calls—we document them properly in your system.
✔ Real-time EMR updates – Notes, messages, and tasks logged directly.
✔ Custom workflows – Alerts for urgent cases, prescription refills, or appointments.
✔ Reduced admin burden – Fewer callbacks for your staff.
3. HIPAA-Compliant & Physician-Led Support
Security and expertise matter. Our service includes:
🔒 HIPAA-trained operators – Patient data is always protected.
👩⚕️ Medical background screening – Call handlers understand terminology.
📞 Custom call scripts – Tailored to your practice’s needs.
Who Benefits from Our Medical Answering Services?
Private Practices – Extend availability without hiring extra staff.
Specialists (Cardiology, Dermatology, etc.) – Manage after-hours patient concerns.
Urgent Care Centers – Filter non-emergency calls to reduce overload.
Hospital Affiliates – Provide consistent after-hours communication.
How It Works
- We answer – Calls are professionally handled by our team.
- We triage – Urgent issues are escalated; routine requests are documented.
- You stay informed – Full call logs and EMR updates in real time.
📞 Ready to Enhance Your Patient Communication ? Contact us today.
Still have questions?
Virtual Medical Scribes
We provide trained Virtual RNs and scribes to streamline workflows, enhance EMR efficiency, and free up time for patient care and personal tasks.
Virtual Front Desk (Intake & Scheduling)
Intake personnel manage patient registration, chart creation, history gathering, scheduling, data entry, and clerical tasks to streamline front-desk operations.
Virtual Medical Admin Assistant
Registered Nurses assist with back-office tasks, supporting managers with calls, scheduling, appointment confirmations, data management, and workflow optimization.
Medical Answering Services
Offers after-hours, weekend, and holiday answering services, triage, and EMR documentation to expand on-call availability for practices of all sizes.
Back Office Support
Virtual staff handle faxes, calls, prior authorizations, prescription refills, audits, care coordination, lab orders, and can be trained for most office tasks.
Virtual Medical Billing
Medical billers submit claims, review coding, assist in-house teams, handle billing tasks, ensure returns, and manage patient account receivables with precision.
Human Resource Solutions
Assists with ad postings, reviewing applications, scheduling appointments, and managing employee files with compliance documentation.
Chronic Care Management
supports patients with two or more chronic conditions by providing continuous, non-face-to-face care coordination.
