Back Office
Support
Back Office Support
- Virtual staff can help manage incoming and outgoing faxes and scans
- Answering and triaging incoming patient phone calls
- Completing prior-authorizations and referrals
- Helping to manage prescription refills and other medication management
- Working with Quality Assurance personnel to complete internal audits and reviews
- Coordinating care with 3rd party providers like home health agencies, hospice agencies, durable medical equipment vendors and others
- Ordering and tracking labs, imaging and other modalities
- Intelligent virtual staff can be trained to complete most office tasks or projects
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Virtual Medical Scribes
We provide trained Virtual RNs and scribes to streamline workflows, enhance EMR efficiency, and free up time for patient care and personal tasks.
Virtual Front Desk (Intake & Scheduling)
Intake personnel manage patient registration, chart creation, history gathering, scheduling, data entry, and clerical tasks to streamline front-desk operations.
Virtual Medical Admin Assistant
Registered Nurses assist with back-office tasks, supporting managers with calls, scheduling, appointment confirmations, data management, and workflow optimization.
Medical Answering Services
Offers after-hours, weekend, and holiday answering services, triage, and EMR documentation to expand on-call availability for practices of all sizes.
Back Office Support
Virtual staff handle faxes, calls, prior authorizations, prescription refills, audits, care coordination, lab orders, and can be trained for most office tasks.
Virtual Medical Billing
Medical billers submit claims, review coding, assist in-house teams, handle billing tasks, ensure returns, and manage patient account receivables with precision.
Human Resource Solutions
Assists with ad postings, reviewing applications, scheduling appointments, and managing employee files with compliance documentation.
Chronic Care Management
supports patients with two or more chronic conditions by providing continuous, non-face-to-face care coordination.
